There for you, when you need it
Protecting people and property out of hours can be operationally challenging. The time and resource required can create a financial and operational burden for property managers, housing associations, local authorities, landlords and letting agents.
CarelineUK has the answer. It has been providing 24 hour call property response services for over 20 years and acts as trusted intermediary, organising the repairs on behalf of its customers. It currently supports over 500,000 service users, protecting people and property across the UK.
National coverage - swift response
As a letting agent, landlord, property manager, local authority or housing association, you need to be able to demonstrate a great service 24 hours a day, 7 days a week. The ability to pass over the management of emergency service requests, such as broken windows & locks, leaking water pipes, outside of normal working hours, helps deliver a great service to your customers.Our team of experienced staff provides a professional and flexible service across all our out of hours response requirements and are expertly placed to deal with maintenance situations that arise.
- Handle unlimited resident calls 24/7 relating to the development
- Deploy approved contractors in accordance with customers requirements and agreed policies/procedures
- Monitor progress of ongoing works and advise site staff
- Ensure that the development is secure and the residents are safe
- Provide support through crisis management (severe weather, flooding, lighting damage etc.)
