Our Commitment To You

Dedicated

CarelineUK's success is built on the quality of its team. Our acclaimed recruitment and selection process delivers quality candidates who can sympathetically and efficiently manage the wide range of calls we receive. All our team members undergo rigorous training and ongoing development.

CarelineUK prides itself on providing outstanding customer service and market leading training has seen the company receive Investors in People status and ISO9001 accreditation. This has been endorsed by many testimonials from those who consider the service has prevented loss of life.

Experienced

Our ability to provide a service 24 hours a day 365 days a year is paramount. To ensure continuity of service we have created two separate disaster recovery centres. We are compliant with all the Telecare Services Association (TSA), Part One Code of Practice and meet the British Standard BS5979.

Technical excellence underpins the service we provide. All calls into CarelineUK are recorded and our service levels are continually measured against specified performance targets to provide comprehensive management reporting for our customers.

Experts

CarelineUK delivers competitively priced, industry-leading monitoring and response services nationwide to the following sectors:

• Local authorities
• Housing associations
• Charities
• Individuals
• Property management companies
• Engineering service companies