New telehealth service set to take sector to next level

16 August 2011

A new pay-as-you-use, home-based telehealth service brings together the expertise of CarelineUK and three other leading and established companies in their own markets: health record provider CentriHealth, contact centre infrastructure provider Volt Delta and telehealth home hub and remote monitoring supplier Numera Health.

The service from new telehealth provider Appello is aimed at the 15.4 million people in England who are living with long-term health conditions such as diabetes, asthma, heart disease, hypertension and chronic obstructive pulmonary disease (COPD).

When it goes live later this year, the service will provide nurse-led, home-based, personal monitoring, advice and support without the need for a large capital outlay. Unlike current telehealth products on the market, Appello will provide a complete service for a low, monthly ‘pay-as-you-use’ charge.

Focusing on the needs of individuals rather than applying a ‘one size fits all’ approach, Appello will offer clinically accurate advice and guidance supported by personalised clinical rules, applied in context of the individuals unique circumstances.

People living with long-term conditions will be monitored by qualified nurse advisors using a clinical support system. Appello will provide advice to help individuals manage their conditions and promote good health through monitoring and education.

The service will also allow individuals to be more involved in their care via a web-based personalised assistive health record.

Carl Atkey, Head of CarelineUK said: “The service has no capital outlay for the end customer, is easy to use and where a low cost monthly subscription will allow the service to be adopted at scale by local authorities and other care organisations charged with delivering long-term care in the community. Customers only deal with one organisation, but still know they are in trusted hands with an end-to-end service.

“Local authorities, NHS providers and commissioners such as PCTs and GP consortia benefit too. Individuals with long-term conditions are intensive users of healthcare, accounting for 52% of all GP appointments and 65% of all outpatient appointments. Self management by users and direct nursing advice reduces unplanned hospital admissions, visits to the GP and visits from welfare staff.”