Meet Our Team

Carl began his career as a marine electrician, completing a four year indentured apprenticeship before moving on to become an Electronic Design Engineer, Marine Commissioning Engineer, Service Supervisor and in the early 1990s reached the position of Development Director involved in the design of social alarms, control centres and telephone solutions, also sponsoring a research programme at Canterbury University into tele-medicine.

Carl joined Cirrus, CarelineUK’s sister company, in 2001 and with his wealth of technical knowledge and ability became the Technical Director in 2006. Through his technical role Carl has developed many strong operational partnerships, working closely with a lot of CarelineUK's customers and the change in role, to Head of CarelineUK last year, was a natural and beneficial move for himself and the company.

Carl intends to ensure the continued success of CarelineUK and build it into the most technically advanced and professional emergency call monitoring centre in the UK.

Hobbies:
At weekends Carl enjoys the open road on his motor bike which he spends many hours riding and then cleaning. Formula 1 is also a passion which Carl has followed for many years.

Interesting Facts:
When working for a domestic appliance manufacturer Carl once slept in a fridge to test the effectiveness of an electric blanket.

Through a joint design project with Thorne EMI Carl assisted in taking to market an innovative personal alarm which is now displayed in the National Science Museum.

What do you like most about your job?

The people I work with and the team spirit.

Gill's career in the telecare sector started with a registered social landlord where she developed and ran a team of telecare installers. Here she raised the organisation's profile locally and nationally enabling the deployment of personal alarms and telecare products, supporting the independent living agenda.

The telecare theme continued in 2006 when Gill joined CarelineUK as Business Development Manager playing a significant role in the development of the business. In 2007 Gill was promoted to CarelineUK Head of Operations where she has successfully structured the business to be a major influencer in the telecare market focusing on quality, customer care and staff development.

Gill is currently involved in the conceptual designs for a unique telehealth offering which she will assist in bringing to market further developing the scope of services provided by CarelineUK.

Hobbies:
Gill specifically enjoys riding her bike which enables her to keep fit and take in the local countryside. The rest of Gill's free time is spent with her daughter.

Interesting facts:
Her idol is Mary Quant.

What do you like most about your job?
The challenge of continuous improvement in customer services and the personal development of staff.

Lucy started working as a CarelineUK Operator in March 2009. As she became more confident in her role she realised she wanted more responsibility and involvement with the company and gained promotion to Senior Operator in January 2011. Lucy really enjoys the challenges of the role and looks forward to a long future with CarelineUK.

Hobbies:
Lucy enjoys travelling and cooking.

Interesting facts:
Before working at CarelineUK Lucy travelled around Australia for five months and drove 7000km from Sydney to Perth.

What do you like most about your job?
I like the fact that you don't know what situations you're going to be faced with when you come in to work.

Rick came to CarelineUK in 1995 after taking early retirement from BT where he worked for 25 years. He joined a team of just eight operators at that time working three shifts of mornings, afternoons and nights; which he says seems like a long way away from the current team of over 90 operators. 

Hobbies:
Rick enjoys DIY and painting with watercolours.

Interesting fact:
Rick discovered in early 2010 that he was born with a hole in his heart and underwent heart surgery in April that year. He is now fully recovered and back to jogging, saying he feels fitter that ever.

What do you like most about your job?
The people in the control centre and the fact that we can make a difference to retirement scheme residents by being there for them when the house managers are off duty.

Clare is CarelineUK's Quality Assurance Manager. This is an operational role which revolves around systems, suppliers, polices, procedures and processes. Clare is responsible for maintaining all business relevant quality standards including those for the British Standards Institution and Telecare Services Authority. She is also focused on new business implementation. Clare has worked with CarelineUK for eight years, the majority of which has been as a Team Supervisor, and has a wealth of experience around working practices.

Hobbies:
Clare has a horse and enjoys show jumping. She also likes martial arts and does Chinese kick boxing and Tai-chi.

Interesting fact:
Clare and her horse Dyson compete most weekends and have a large collection of rosettes.

What do you like most about your job?
Delivering a new contract with integrity and on time always gives me an enormous sense of achievement.

Samira joined CarelineUK in March 2009 from the financial services sector and has a wealth of experience in Business Development. She was runner up as BDM of the year at the Legal and General National Awards 2008.

Since joining CarelineUK, Samira has successfully tendered the Buying Solutions Assistive Technologies Framework, increased our social alarm connections by 10% and doubled our public sector contracts gaining more experience of working with local authorities and service users with learning disabilities and mental health issues.

Hobbies:
Samira is 2nd XI Ladies Hockey Captain for Salisbury Hockey Club. In the winter when not playing hockey she enjoys skiing.

Interesting Facts:
Her uncle, George Meegan, is in the Guinness Book of Records for walking 19,019 miles from the southernmost point of South America to the northernmost point of North America. It took him 2,426 days from 26 January 1977 to 18 September 1983. 

What do you like most about your job?
Meeting the residents that use our service on a day to day basis and seeing the value we add to their lives.

Derek has been working for CarelineUK since February 2010 and finds the job thoroughly rewarding. He is part of a team that works on a shift basis from 06:00 in the morning until 23:15 at night. He provides reassurance to the elderly users of the CarelineUK service in numerous developments nationwide calling the energency services when needed. In January 2011 he became involved with the service's buddy system providing assistance and mentoring to new members of staff.

Hobbies:
Derek enjoys football, DIY, gardening and going to the gym.

Interesting facts:
He is an F.A. coach and has been coaching children's football for five years. He is also a life long Arsenal supporter.

What do you like most about your job?
I like the variety, no two days are the same but it always makes you feel good to know you have helped someone.

Claire's previous employment includes managing a team of staff in a countrywide opticians business. She has worked for CarelineUK for six years, starting within the business as an Operator.  Claire became a Supervisor and then Line manager, managing a team of eight staff before progressing on to her current role. 

As Centre Resource Manager, Claire looks after the day to day running of the Control Centre, managing the staffing and rotas.  She also monitors customer service levels and ensures that CarelineUK meets the key performance indicators set by the Telecare Services Authority.

Hobbies:
In her spare time Claire likes to run, play badminton and unwind with a good book.

Interesting facts:
Claire spent a year travelling all the way around Australia when she was in her twenties.

What do you like most about your job?
I enjoy interacting with staff and customers and seeing the business continue to grow.
 

Simon started with CarelineUK in November 1996 when the organisation monitored a few hundred sites with a small staff of around 12. The control centre has moved office twice since then to accommodate the expanded team and the scope of his job has greatly increased. Simon is now part of a team of over 90 staff handling calls from more than 2,000 sites.

Hobbies:
Simon enjoys running, walking and the cinema.

Interesting facts:
Simon ran the New York marathon in 2007 and will be climbing Kilimanjaro in 2011 in aid of The Royal British Legion.

What do you like most about your job?
The people I work with.