CarelineUK - providing a vital service

Providing security and peace of mind is what we do. Whether it’s providing emergency alarm monitoring for vulnerable people or responding to out of hours repairs calls we understand that the service we provide needs to be exceptional. Customers need to know we will be there when they need us.

CarelineUK was established in 1988 and is now the largest provider of emergency alarm monitoring in the UK, providing reassurance 24 hours a day 365 days of the year. Our success is built on the quality and expertise of our people. So when it matters most, help is there.

Our service control solutions further strengthen our offering, providing fault receipt and despatch facilities for a number of UK-based companies, covering: medical monitoring equipment, lifts, nurse call and door entry, to fire systems and emergency lighting. All of these services demand the highest level of service, which CarelineUK delivers.

CarelineUK is BT21CN compatible and our services include:

  • Telecare services
  • Grouped and dispersed alarm systems
  • Fire alarms, door entry and CCTV systems
  • Lone worker and individual GPS monitoring services
  • Intruder calls (Type B or domestic)
  • Building repairs and system maintenance monitoring
  • Fault reporting and dispatch of engineers/contractors
  • Lift monitoring
  • Technical helpdesk
East Northamptonshire Council logo

CarelineUK has now worked with East Northamptonshire Council for over 4 years, enabling us to provide a professional and reliable 24 hour response to over 85,000 residents in the
district

Alison Cressey, Head of
Customer Services